I bought my wife's engagement ring here and we loved our first experience with them so much that we went there to upgrade her ring to something bigger and better. I must say that after going to all the local jewelry stores in the surrounding area (Zales, Morgan, Kay and Shane co) I found that Schubach is by far the best way to go and as far as selection, price and customer experience goes. I say experience instead of service because buying an engagement ring (or upgrading a wedding ring) is more than just choosing something you like in the midst of a few fake smiles and pretty lights. At Schubach, we actually met the person who helped us before going into business. Kacy Mirzaakbari was the guy who helped us and he was absolutely fantastic. He found exactly what my wife wanted and showed us how even normal people can have a ring that normally the millionaires would wear. He knew how to find what her heart was looking for and what my pocket could support. The whole buying process was way better than I have ever experienced anywhere else and I have been to jewelry stores all around Utah and even Europe. I would strongly recommend that you come here to make your final decision before spending your hard earned money. And in the case that Schubach wasn't the first place you went, go there to see what real ring buying is like for real people. Kacy or any of the associates there can help you. I have worked with three of them in the past and have never been disappointed.
I will never buy from here again. The jewelery was decent and affordable but their financing through comenity bank is terrible. We accrued late charges the day our payment was due for months. We paid off the credit card as fast as we could and now are accruing a balance after we paid it off. If you are going to buy from here I would suggest not using their credit cards.
So through my experience the customer service is pretty bad. The ladies you get on the phone are just down right not friendly, but I'm giving this review a five star because Josh (British accent), has done us an awesome job! He has excellent customer service! He's single handedly redeemed our experience. He needs promoted!
I entered the store for the first time last Saturday with my wife. We were just waiting for our dinner reservations near by the mall. We were greeted by the salesman named Kacy. He was very attentive, and even offered to clean my wife's ring. After cleaning her ring, Kacy informed us of a trade up program Schubach offers, and INTEREST FREE financing options as well! My wife then asked to try on a few rings and I believe she found the one she loves, and just can't stop talking about it. Kacy was very knowledgeable and very easy to talk with without being pushy like most salesmen. I WILL absolutely be making another visit to Schubach Jewelers to purchase my wife the ring this year for Christmas, and I would suggest to all to ask for Kacy because he will help you find the perfect one!
Went into the store today to look into getting a moissanite ring custom made and dealt with the rudest sales woman I've ever encountered. She was clearly trying to up-sell me to diamonds and asked me probably 10 times if I'd prefer a diamond -- but that's not what I was looking for. She flat out lied and told me moissanite scratches easily. It doesn't but obviously she was going to say whatever to sell a diamond instead. She was snarky and kept saying "well we only sell diamonds here." Which is wrong they do sell moisannite and had one stone to look at but her judgmental attitude rubbed me the wrong way so I just left. I was looking forward to purchasing from Schubach after seeing some of the beautiful moissanite rings they make online but I guess this sales woman is not interested in my business if I'm not buying a diamond. So I'll go elsewhere.
Schubach Jewelers is a US Jewelry Store based in Murray, Utah. Schubach Jewelers is located at 6191 S State St, Murray, UT 84107, USA.
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