6/29 - South Towne Mall - they were nice and helpful but ultimately suggested I go to the Fashion Place store to speak with the district manager.
6/30 - Fashion Place Mall - I worked with Kelsey and she was amazing. I did end up spending an extra $700 (above and beyond the $600 from the last trip) but I got a much better ring due to their 25% off bridal sale. Thank you Kelsey - your assistance has changed this review.
In December of 2016 I bought a LeVian strawberry gold, morganite, chocolate diamond and vanilla diamond ring for $2200 (retail price is $2475) to replace my ceramic wedding band. I was told I could trade this in down the road. However, after 6 months of ruling out other issues, I discovered I was allergic to the copper in the rose (strawberry) gold ring. Kay would not allow a trade in aside from the diamond value of about $300. $300 would not replace my ring by any means. The company still sells the ring and I believe it would have been fair to offer even the sale value of the ring toward a trade in.
Don't apply for credit here if you are not wanting more than one credit inquiry on your credit report! I was told I was pre-approved which has no impact on my score since it was a pre-approval. Once I decided to go ahead and get the Kay Card I was told my credit will be ran ONCE for a decision among two different credit departments which are Comenity or Genesis. Well I got approved for credit with Genesis and I look at my credit report, to find out that my credit was ran 2 times for Comenity and once with Genesis. I called both places, the Murray store, and corporate and no one can help me with these wrongfully inquiry's that I did not authorize. Now I have to fight with the 3 credit bureaus to prove that I did not authorize all these inquiry's. If you ever dealt with Credit Dept they hate removing inquiry's! Just like a car dealership, you can't believe what you are told. They are all sells people so they don't care about your credit as long as they got an approved credit card for that day.
Update 6/29:
Do not buy jewelry without a center diamond stone from Kay or you will not get anywhere near the value of your ring back if you need or want to trade this in at some point. I am left with a wedding ring that I cannot wear.
These guys dont know their faces from their asses! They don't do as you ask with your jewelry they do as they want, they cant give you correct info or even care about you what so ever. Ive been a long time customer with them and spent a lot of money with them! I will NEVER go through them again because how I've been treated the last several times! Shame on you Kay jewlers!! Hope you like losing customers cuz you lost me and everyone I've told about your b.s.!
The manager was amazing! And helped so much. And I am beyond in love with my new ring
I was at a level of frustration that I would not do business with Kay again. Full story below but ultimately the district manager Kelsey at Fashion Place made this right for me - I would do business again with her but likely not any other store.
Have had to send my ring in several times, once I waited nearly a month & it came back still bent! They are always nice & professional but, ??
I'm going back tonight in hopes to exchange to a non-LeVian ring. I'll update later.
On 6/8/2017, the Orem, UT store manager made an exception and allowed me to exchange to another LeVian ring ... if I spent $500 or more extra, which I did. I found a pretty black and white diamond band in white gold that I really liked. Later that night, I found out one of the smaller diamonds was missing so I took it to the store closer to my husbands work, South Towne Mall in Sandy, UT, to have it repaired. Yesterday, 6/28, my husband picked up the ring on his way home. The repair was shoddy work - you can tell on the edge of the band where they tried to pull the gold from the band - it's a little sharp AND they left a deep scratch further down the side of the band AND another diamond is missing (different place). Did they just take the diamond from another place and hope I wouldn't notice or is the ring that cheap in quality?
Original review on the West Valley Utah store, also copied to South Towne in Sandy, UT and Fashion Place Mall store due to updates below.
Kay Jewelers is a US Jewelry Store based in Murray, Utah. Kay Jewelers is located at 6191 State St #177, Murray, UT 84107, USA.
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