Mike was defensive, made no apologies, nor did he express any sympathy for my loss. He told me that he never warranties or guarantees settings on center stones. He claimed that the average lifespan of a prong is only three to five years, a questionable statement given that people wear rings for decades without prongs breaking.
My wife's wedding ring had been mangled while off her finger. I took it to Mike's and they fixed it quickly and she is very happy with the results.
Stay as far away from these people as possible. They have zero morals. They took advantage of an elderly lady. Made her think they liked her as a friend. All they wanted was her money. Talked her into spending all her savings on jewelry she didn't need. Upselled everything they did. She walked into the store for one item and came out months later, broke, with so many things that she didn't need. They should be ashamed of themselves. I would have given them zero stars if possible.
DOES NOT STAND BEHIND HIS WORK PRODUCT
My wedding ring was stolen 5 years ago and I finally decided last October to try and have it remade. I knew it would be a hard thing to accomplish, because I only had one (somewhat blurry) picture of the original. I first tried another jeweler and after 10 months and much frustration the ring was still just a dream. I had all but given up hope and then decided to try Mike's Custom Jewelry. In less than two weeks after showing them the picture, I had a beautiful replica of my original ring on my finger. Thank you so much!
Reputable jewelers stand behind their work product and take pride in offering a warranty or guarantee. Do not entrust your valuable jewelry to Mike Holmes.
When three of four prongs broke off a ring that Mike’s Custom Jewelry reset for me just three years before, I lost a diamond that I had inherited from my Mother; something you just can’t put a price tag on.
Very Professional. We needed a ring sized, and Mike did it on the spot. Quality of work was excellent.
Mike S Custom Jewelry Repairs is a US Jewelry Store based in Murray, Utah. Mike S Custom Jewelry Repairs is located at 254 E Winchester St, Murray, UT 84107, USA.
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