This location as far as the physical gym is really nice and always very clean. The issue I have is part staff and part location.
This location is ok. It's large, clean and has a very varied selection of equipment. However, in terms of customer service, this location is lacking. I'm a transfer from the now-closed Cottonwood Heights location where I became friends with the staff, partially due to their great treatment of customers. Now, because PF has the best prices in town, I'm going to a location farther from my home, where team members simply turn the TVs off in front of you two minutes before they close. I understand wanting to get out of work ASAP but a simple, "Hey, we will be closing in a few minutes. I gotta turn of the TVs. Sorry to interrupt your show." would be nice. That's the kind of thing that occurred at the Fort Union location. Instead, TVs are just shut off and you get no kind of good bye from the staff, like customers ALWAYS did in Cottonwood Heights. Rather, at least in tonight's encounter, the team member simply looks burdened by our presence and so grateful we are leaving. I don't know, maybe I was simply spoiled at my previous location.
Extremely nice, and diverse (something Millennials value above all else). Thank you!
Please be so kinda an wipe it down when your done using it. Other then that I would recommend Planet Fitness to anybody.
Totally love it. Very nice people.
Go out of their way to help you in any situation. Affordable prices. Nice Gym and easy to figure out the equipment. The only down side is I've seen the guys will sweat all over a piece of the equipment then move on to the next and NOT wipe the one down they were on.
I think this gym has the potential to be a really great location, they just have a few things to work on as far as their staff and perhaps opening another location to the east again to help with relieving congestion at this location.
Come on guys its totally gross.
Brand new facility. New equipment. Bright and airy. No judgement. Very affordable membership fee.
My second issue, which is not necessarily this locations fault, is how busy it is. Geographically this is a great location. Very central and close to the freeway and other poplar businesses and with that it brings a lot of business which is understandable. However, since they closed their cottonwood heights location and all of our memberships were transferred to the murray location, this gym has almost become too populated. There have been several times that I have come and almost all the treadmills were being used and a good majority of machines already taken. I am not sure why they closed their cottonwood heights location but I feel it was a mistake.
I have had a membership to planet fitness for close to 5 years now and have been to a few locations and as far as customer service goes this one falls beneath the others. There are one or two that are really friendly but the rest of them barely say hello when you walk in or goodbye when you walk out. There have been times that I have walked in and they didn't say a word, they just hold up the scanner to scan my phone or card and then turn back to their computer. The other locations I have been to in the past (Cottonwood heights and South Jordan) always greated me with a friendly hello and smile and usually say "have a great work out" or "have fun" something to let you know they appreciate your business. I am lucky if I get a "hello" at this location.
I've been coming here since almost the grand opening. This gym is great! Extremely clean, well equipped, and parking is plentiful. The staff is also
Planet Fitness is a US Gym based in Murray, Utah. Planet Fitness is located at 6022 State St, Murray, UT 84107, USA.
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