I wanted Turnkey to be the shop I could trust. I liked Tom and he seemed to really care.
Very friendly and professional. The cost was right on to the amount quoted and they had it done when they said . Will come back ! Thanks kevin and the nice lady up front
Took my car into them cuz it wouldn't pass emission. The check engine light kept coming on and staying on and they were so helpful. They were on it to get my vehicle fixed FAST! I was PAST my THIRD temp tag and they were empathetic and responded quickly to help. Overall great place, great customer service, and I would recommend this establishment to anyone! If I could give 10 stars I would. :)
I know that this review is going to hurt this company but I want to make sure they know that what they did was not okay. I hope that other potential customers will avoid this company and find a more trustworthy mechanic.
Unfortunately, I've given them 2 chances and both times they blew it. From not following my instructions when I dropped the vehicle off -to throwing away the parts they replaced before I could look at them.
This company also has a referral program where you can get discounts for referring people to their company. I was given a stack of these cards months ago after my last repair was done. I was told to bring these cards back in with a name and a phone number to get the discount. Apparently, the person you refer has to bring the card in for you to get your discount. My wife explained to them that this is not what we were originally told. They said, "Was it Kevin that told you this, because he got fired." More excuses from a lousy company. They would not uphold the discount.
I had a not very good experience in the past due to a different factors and miscommunication and after a few weeks i received a call from Bobby and addressed my discontent with professionalism and a great manners, i really appreciate the gesture of calling me and try to fix the issue that meant a lot to me and win back my trust when they showed me that they did care, i talk to her on the phone and she was amazing and listen to me carefully with a sincere kindness and understanding, with no doubts she offered me my full refund of my money. Thank you so much for your honesty and professionalism. i would totally recommend this shop for the high level of customer service and going the extra mile.
Today was a different story. I expected to pay a reasonable price for an oil change but got charged $72, for an OIL CHANGE!! I pay less for oil changes on my 30' box truck at work. I understand that I have to pay a little more for a truck but come on.
There are a few reasons I am giving this company a bad review. My wife took my 2015 Ford F-150 in for a simple oil change. Previously, I used a promotion I purchased to get discount oil changes with this company. Unfortunately, that deal expired but I still felt like this was the place to get my service done. I have spent hundreds of dollars with this company repairing my vehicles and thought that they did a good job in the past.
It gets better... I called in later to ask for a quote on an oil change for the exact same truck and I was quoted $45 out the door. At that point, I called the man out for ripping me off and he gave me a sad excuse that my truck takes a "special" kind of oil and has a deeper pan. This is why I don't trust mechanics and auto repair shops. They saw an opportunity to rip off my wife and took full advantage of her.
I have no trust anymore. If you're looking for a shop you can trust - this one isn't it.
Turn Key Auto Repair Service is a US Car Repair based in Murray, Utah. Turn Key Auto Repair Service is located at 4701 Commerce Dr, Murray, UT 84107, USA.
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